Privacy and Data Statement

This Privacy Statement describes how your personal information is collected, used, and shared when you visit or redeem a gift from (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, if you visit multiple pages on the Site, we collect information about the individual web pages or products that you view and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a redemption or attempt to make a redemption through the Site, we collect certain information from you, including your name, shipping address, dietary information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Statement, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including arranging for shipping and providing you with order confirmations). Additionally, we may use this Order Information to:

- Communicate with you in the event we're missing information or the information supplied is incorrect; and - Screen our orders for potential risk or fraud;

We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

Sharing your Personal Information

We will never sell, share, or rent or otherwise make available your personal information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with those services. Any third parties will only process this information to the extent to which and within the limits that the Site itself is permitted to process that data.

Your Personal Information will be shared with the organiser of your gifting initiative who will use your information to validate claims.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you redeem a gift through the Site), or otherwise to pursue our legitimate business interests listed above.

Data retention

When you place an order through the Site, we will retain your Personal Information for as long as is necessary to fulfil the purpose for which it was collected.

Most of your Personal Information is erased 30 days after the dispatch of your Order. For tracking and reporting purposes, we retain Your postcode Details about the product that you were sent Dates and times when the delivery was completed

Data Processing Locations

Data collected is securely processed on our servers based in Manchester, UK. These servers are maintained in a PCI compliant data facility by UK Fast.

Data Centre Accreditations

Our server data centre is ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards.


We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below:

Privacy Compliance Officer
Gift Redemptions, Rebirth House, John Gilbert Way, Manchester, M17 1FP, United Kingdom